To process an exchange or return for your order, please review the appropriate section below and then complete the form on our RETURNS PORTAL.
ANARCHY DESIGN CO.
3361 Beechmont Rd, Witheren, QLD 4275
Customer Care: Studio@anarchylabel.com
Operating hours: Monday – Friday, 8am – 6pm AEST
Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.
Tracking advice will be sent to your email once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.
In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.
Please note that International orders (including New Zealand) may be subject to customs inspections and import taxes unique to your country.
This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. Anarchy Design Co will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy.
You can return any FULL PRICED item/s within 30 days of the purchase date, no reason required (product bundles included).
➟ To process a return for your order, please complete the form on our RETURNS PORTAL.
Make sure you include a copy of your order Invoice along with information on what you wish our team to do with your return!
All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes, casing etc. In the case that your items are returned without the original tags attached, we will not be able to process your return.
Please keep a copy of your receipt of proof of shipment for any returns back to Anarchy Design Co. We recommend using tracked postage to ensure your item arrives safe and sound.
All SALE items are final and cannot be returned, exchanged or refunded.
**The customer will be required to pay any postage costs back to us.**
Only FULL PRICED items can be exchanged (including product bundles).
➟ To process an exchange for your order, please complete the form on our RETURNS PORTAL.
In the event that the requested item is not available, our Customer Care team will contact you for an alternative. If none, then the item amount will be refunded to your account.
Please ensure all items are packaged securely and will arrive back to us in their original condition.
**The customer will be required to pay any postage costs back to us, however we will ship back your exchange item free of charge.**
FAULTY OR INCORRECT ITEMS
In the case of faulty or incorrect items are received, please contact our Customer Care team via firstname.lastname@example.org. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
Once investigated, we will be able to provide you with information on how to return the item.
SALE OR PROMOTIONAL STOCK
All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items.
In the case that faulty or incorrect sale/promotional items are received, please contact Customer Care via email@example.com.